To ensure the safety, dignity, and well-being of recipients, the following items are strictly prohibited from being donated through Recovere. These guidelines align with our donation principles which prioritise high-quality donations, meeting real needs, supporting community-led recovery, protecting privacy, and reducing waste.
The following are prohibited items:
1. Hazardous Materials
Toxic or harmful substances, including chemicals, flammable materials, and expired medical supplies.
2. Perishable Goods
Perishable food and beverages, unless specifically requested by an organisation with appropriate storage facilities. Animal fodder from uncertified sources or unknown regions due to biosecurity risks. Food vouchers are permitted.
3. Damaged or Incomplete Items
Broken items, items with missing parts, or those requiring repair. Recalled products or items that do not meet local safety standards.
4. Illegal or Restricted Items
Items prohibited by law, including counterfeit goods, unlicensed weapons, drugs (including prescribed and over-the-counter) and drug paraphernalia, alcohol, tobacco, or similar substances.
5. Personal and Hygiene Items
Used personal hygiene products such as used underwear. Any item that poses a hygiene or safety risk.
6. High-Value or Irrelevant Items
Cash, jewellery, and luxury goods not required by organisations. Items unrelated to specific needs, such as lottery tickets and raffle prizes are prohibited requests.
7. Privacy-Risk Items
Items requiring the exchange of personal information, such as motor vehicles, mobility scooters (where registration is required), and transport tickets or vouchers that involve sharing personal details to complete the purchase (e.g., plane tickets).
8. Digital and Inappropriate Materials
Digital downloads or subscriptions not related to organisational needs. Illicit, inappropriate, or pornographic materials.
Responsibilities of Organisations
Organisations must ensure all donated items are appropriate, meet the needs of their communities, and comply with local and international laws. Any prohibited items received must be immediately reported to Recovere.
Reporting and Enforcement
If prohibited items are listed or donated, they will be removed from the platform. Repeated breaches may result in account suspension or termination.
Contact Us
For any questions or concerns regarding Prohibited items and Terms of Use, or if you need assistance, please contact us at:
Email: admin@recovere.org
Address: PO Box 3061, Newstead. Queensland, Australia. 4006